As I’m currently investigating how to best simplify the ways in which user discover new content – as part of my day job as a product manager at Beamly – I have been thinking more about so-called ‘simple purpose apps’.
The words ‘single purpose’ indicate that the apps focus on a singular user ‘job’ (I’ve written about ‘jobs’ previously). For example, Facebook’s “Paper” which concentrates solely on one job; enabling users to upload and share stories. It’s almost like we’re decomposing multi-purpose apps and recreating them into smaller, single task oriented apps.
I’ve thought about this a bit more and looked at some recent examples:
- Why single-purpose? – The other day, I heard about a quote from Foursquare CEO Dennis Crowley, whose company has just split its app into two: “Swarm” (for keeping up and meeting up with friends”) and “Foursquare” (local search personalised to a user’s tastes). “What we’re starting to see is that the best apps tend to be the simplest, the easiest to use and the fastest to use” Dennis Crowley told the Guardian. “I think there’s a larger trend towards unbundling apps and making very easy, simple, clean and elegant single purpose use case apps, and I think that’s what we’re doing.”
- What do users want? – In my ongoing conversations with users, it always dawns on me how much people seem to value simplicity and/or ‘structure’ in products. Whether it’s a physical product or a digital application, my perception is that people like to know exactly what a product is for and what it doesn’t do. Users don’t like getting confused by tasks which aren’t core to the key reason for wanting to use the product in the first place. I really like the “Laws Of Simplicity” by John Maeda (see Fig. 1 below). I believe that the current move towards single purpose apps ticks at least four of John Maeda’s Laws Of Simplicity: Context, Time, Organize and Reduce.
- Other benefits of ‘unbundling’ – I learned a lot from Taylor Davidson’s views on the benefits of unbundling and him taking Facebook’s current strategy as an example. Taylor points out a number of valid touch interface reasons which accommodate single support apps (as outlined in Fig. 2 below). Touch interfaces make it easy to surface and access multiple apps, and the data capture of specialised apps. Taylor also highlights some constraints and risks to consider in relation to single purpose apps (see Fig. 3 below). Both risks that Taylor points out – lots of single-purpose apps competing for user attention and capturing data in isolation – make a lot of sense and need to be taken seriously.
- Facebook’s ‘social conglomerate’ strategy – Rather than creating one product or app which does everything, Facebook seems to be following a so-called ‘social conglomerate strategy’ whereby it makes targeted acquisitions to include specific services in its portfolio (and which continue to exist under their own brand name and within their own ‘home’). Good examples are Facebook’s acquisition of WhatsApp and Oculus Rift. As Taylor Davidson explains in his aformentioned blog post; having a social conglomerate strategy in place enables the likes of Facebook, Dropbox and Foursquare to use different brands and applications “to reach difference use cases, demographics, and desires.”
Main learning point: The unbundling of apps seems like a very logical trend, with companies such as Facebook and Dropbox looking to both simplify their apps and to address different use cases / audiences through separate apps or brands. It will be interesting to see how recently acquired single purpose apps such as WhatsApp will be integrated within the Facebook ‘conglomerate’ and whether there will be cases where the single purpose app strategy backfires due to a plentitude of apps available to users.
Fig. 1 – The Laws Of Simplicity by John Maeda (taken from: http://lawsofsimplicity.com/tag/laws/)
- Law 10 – The One: Simplicity is about subtracting the obvious, and adding the meaningful.
- Law 9 – Failure: Some things can never be made simple.
- Law 8 – Trust: In simplicity we trust.
- Law 7 – Emotion: More emotions are better than less.
- Law 6 – Context: What lies in the periphery of simplicity is deﬁnitely not peripheral.
- Law 5 – Differences: Simplicity and complexity need each other.
- Law 4 – Learn: Knowledge makes everything simpler.
- Law 3 – Time: Savings in time feel like simplicity.
- Law 2 – Organize: Organization makes a system of many appear fewer.
- Law 1 – Reduce: The simplest way to achieve simplicity is through thoughtful reduction.
Fig. 2 – Benefits of ‘unbundling’ (taken from: http://taylordavidson.com/2014/apps)
- The touch interface of mobile smartphone operating systems makes it easy to survey multiple applications to select from: easier than opening up a single app to dig through a menu and list of features.
- Mobile operating systems unlock a data platform for specialized mobile apps to leverage in a way that isn’t possible on the desktop today.
- Contacts, calendar, photos, location, storage, and more are all available for an app to access with ease, and that accessibility makes it easy to build a valuable specialized application on top of mobile platforms.
Fig. 3 – Risks to consider in relation to ‘unbundling’ (taken from: http://taylordavidson.com/2014/apps)
- The problems of customer acquisition and engagement are magnified. In a world where customer acquisition and engagement on mobile are major challenges (read a million other articles about the problems of app store discovery and search, download metrics and tracking, and more), the proliferation of single-purpose apps increases the competition for homescreen and top-of-mind share.
- Single-purpose apps amplify the amount of siloed data and reduce the data scale held by any one app. Single-purpose apps build deep understanding about interactions about our actions and behaviors in very specific ways (i.e. what we read, what we listen to, how much we work out, where we go), which makes them very powerful sources of data, but also locks that data away from other apps.
Related links for further learning: